Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Canvix.
Last updated: August 20, 2025
Information We Collect
Account Information
When you create a Canvix account, we collect:
- Name and email address
- Company information (if provided)
- Contact preferences
- Account settings and preferences
Usage Data
To improve our service and your experience, we collect:
- Email campaign data and templates you create
- Platform usage analytics and feature interactions
- Device information and browser type
- IP address and general location data
Communication Data
When you contact us or participate in surveys:
- Support request details and correspondence
- Feedback and survey responses
- Marketing communication preferences
How We Use Your Information
Service Delivery
- Provide and maintain the Canvix platform
- Process your email campaigns and data
- Offer customer support and assistance
- Send service-related communications
Improvement & Analytics
- Analyze usage patterns and performance
- Develop new features and improvements
- Ensure security and prevent fraud
- Conduct research and development
Marketing & Communication
- Send product updates and newsletters
- Provide educational content and tips
- Inform about new features and services
- Gather feedback and testimonials
Legal & Compliance
- Comply with legal obligations
- Enforce our terms of service
- Protect against abuse and fraud
- Respond to legal requests
Data Sharing & Third Parties
We do not sell your personal information. We may share your data only in the following circumstances:
Service Providers
With trusted third-party services that help us operate our platform (cloud hosting, analytics, customer support tools).
Email Service Providers
With ESP integrations you choose to connect (Mailchimp, Constant Contact, etc.) to send your campaigns.
Legal Requirements
When required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets (with advance notice to users).
Data Security
We implement industry-standard security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and updates
- Access controls and authentication
Operational Safeguards
- Employee training on data protection
- Limited access on need-to-know basis
- Regular backup and recovery procedures
- Incident response and monitoring
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal data in a portable format.
Correction
Update or correct inaccurate personal information.
Deletion
Request deletion of your personal data (subject to legal requirements).
Opt-Out
Unsubscribe from marketing communications at any time.
Restriction
Limit how we process your personal information.
Objection
Object to processing based on legitimate interests.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience and analyze usage patterns.
Essential Cookies
Required for basic platform functionality and security.
Analytics Cookies
Help us understand how you use our platform to improve it.
Preference Cookies
Remember your settings and preferences for a better experience.
You can manage cookie preferences through your browser settings or our cookie management tool.
Contact Us & Policy Updates
Questions About This Policy?
If you have questions about this privacy policy or how we handle your data, we're here to help.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.
- We'll notify you of significant changes via email or platform notification
- Minor updates will be posted with a new "last updated" date
- Continued use of Canvix after updates constitutes acceptance
- Previous versions are available upon request