Terms & Conditions

These terms govern your use of the Canvix email creation platform. Please read them carefully before using our services.

Last updated: August 20, 2025

Acceptance of Terms

By accessing or using the Canvix platform ("Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use our Service.

These Terms apply to all users of the Service, including but not limited to individual users, businesses, and organizations that access or use our email creation platform.

Service Description

Canvix provides an AI-powered email creation platform that enables users to:

Platform Features

  • Create and design email campaigns
  • Use AI-powered content assistance
  • Manage email templates and assets
  • Collaborate with team members
  • Preview and test email designs

Integrations

  • Connect with email service providers
  • Export to various email formats
  • Sync with marketing automation tools
  • Access through web-based interface
  • API access for enterprise users

User Accounts & Registration

Account Requirements

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old or have parental consent to use the Service
  • One person or entity may not maintain multiple free accounts
  • You are responsible for all activities that occur under your account

Account Suspension & Termination

We reserve the right to suspend or terminate your account if you:

  • Violate these Terms or our Acceptable Use Policy
  • Engage in fraudulent or abusive behavior
  • Fail to pay applicable fees when due
  • Use the Service for illegal or unauthorized purposes

Acceptable Use Policy

You agree to use Canvix responsibly and in compliance with all applicable laws. You may not:

Prohibited Content

  • Send spam or unsolicited commercial email
  • Distribute malware, viruses, or harmful code
  • Share illegal, defamatory, or infringing content
  • Violate privacy rights or data protection laws
  • Promote hate speech or discrimination
  • Engage in phishing or fraudulent activities

Platform Misuse

  • Attempt to breach security or access controls
  • Interfere with the Service's operation
  • Reverse engineer or copy our software
  • Use automated tools to access the Service
  • Resell or redistribute the Service
  • Impersonate others or provide false information

Payment Terms & Billing

Subscription Plans

Canvix offers various subscription plans with different features and usage limits. By subscribing to a paid plan:

  • You agree to pay all fees associated with your chosen plan
  • Subscription fees are billed in advance on a recurring basis
  • All fees are non-refundable unless otherwise specified
  • We may change our pricing with 30 days advance notice

Cancellation & Refunds

  • You may cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • You retain access to paid features until your subscription expires
  • Refunds are not provided for partial months or unused portions
  • We may offer refunds at our discretion for exceptional circumstances

Intellectual Property Rights

Canvix Property

The Canvix platform, including its software, design, content, and trademarks, is owned by Canvix and protected by intellectual property laws. You may not:

  • Copy, modify, or create derivative works of our platform
  • Use our trademarks or branding without permission
  • Attempt to extract or reverse engineer our software
  • Remove or alter any proprietary notices

Your Content

You retain ownership of the email content, templates, and materials you create using Canvix. By using our Service:

  • You grant us a license to host, process, and deliver your content
  • You represent that you have the right to use all content you upload
  • You're responsible for ensuring your content doesn't infringe others' rights
  • We may remove content that violates these Terms

Privacy & Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing

  • We process your data to provide the Service
  • Your email templates and content remain yours
  • We implement security measures to protect your data
  • You can export your data at any time

Data Retention

  • We retain your data as long as your account is active
  • You may request data deletion upon account termination
  • Some data may be retained for legal compliance
  • Backups may persist for technical reasons

Disclaimers & Limitations

Service Availability

While we strive to provide reliable service, we cannot guarantee:

  • Uninterrupted access to the Service
  • Error-free operation at all times
  • Compatibility with all devices or browsers
  • Protection against all security threats
  • Backup or recovery of your data in all circumstances

Limitation of Liability

To the maximum extent permitted by law, Canvix shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from your use of third-party services
  • Damages exceeding the amount you paid in the last 12 months

Termination

By You

  • You may terminate your account at any time
  • Cancellation takes effect at the end of billing period
  • You can export your data before termination
  • Some provisions of these Terms survive termination

By Canvix

  • We may terminate for violation of these Terms
  • We may suspend service for non-payment
  • We provide notice when reasonably possible
  • You may be entitled to a pro-rated refund

Legal Provisions

Governing Law & Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through:

  • Good faith negotiation as the first step
  • Binding arbitration if negotiation fails
  • Courts of [Your Jurisdiction] for injunctive relief
  • Class action waivers where legally permitted

General Provisions

  • These Terms constitute the entire agreement between us
  • If any provision is invalid, the rest remains in effect
  • We may assign these Terms; you may not without our consent
  • No waiver of any term unless in writing
  • These Terms survive termination where applicable

Contact & Terms Updates

Questions About These Terms?

If you have questions about these Terms & Conditions or need clarification on any provisions, please contact us.

Terms Updates

We may update these Terms from time to time to reflect changes in our service or legal requirements:

  • Material changes will be communicated via email or platform notification
  • Minor updates will be posted with a new "last updated" date
  • Continued use after updates constitutes acceptance of new Terms
  • You may terminate your account if you disagree with changes
  • Previous versions are available upon request